Basic Policy on Product Security (JVCKENWOOD U.K.Limited only)

The JVCKENWOOD Group recognizes that assuring the security of the products it manufactures and sells and delivering the safety and relief to their customer is a management task of foremost importance and also a corporate social responsibility and, out of this recognition, establishes a basic policy on product security to pursue product security in good faith, which reads as follows:

We comply with our obligations that are dictated by the relevant laws and regulations relating to product security.

We work out and execute voluntary action plans relating to product security pursuant to this Basic Policy in pursuit of continual improvement to establish, maintain and enhance corporate cultures that value the principles of “customer first” and “assuring product security.”

We analyze the possible risks of a product fully from all perspectives to reduce them and realize intrinsic security design.

We place cautionary information or markings to help avoid accidents caused by misuse or carelessness in the instruction manuals or on product surfaces to enable the customers to avoid a security incident in use of our products.

We maintain exclusive in-house security standards and rules formulated in place, based on guidelines recommended in industries as well as security requirements defined by laws and regulations to be compliant, and also implement proper security quality management at all times in pursuit of continual improvement.

We collect information about security vulnerabilities and incidents involving our products proactively and keep our customers and stakeholders properly informed accordingly. For information on product vulnerabilities, please contact the coordinating organization or contact us from the inquiry page on our website. After confirming receipt, we will notify the reporter of receipt within 5 business days in principle. For the specific measures, we will inform the reporter of the issue in a timely manner.

If serious security vulnerability, incident and/or accident is found with any of our products, we will report them promptly to the authorities concerned pursuant to relevant laws and regulations.
For any unforeseen product vulnerability or incident, we will forthwith proceed with fact confirmation and problem determination and, if security problems are found to have occurred or are feared to occur, take measures to prevent the resultant hazards from occurring and spreading, including product recall, and notify our customers and personnel concerned promptly by appropriate means of communication. We will provide security support for the 2023 model until the end of release month in 2025, and for the 2024 model until the end of release month in 2026. The specific support period for each model is indicated in the Statement of Compliance (SoC) which can be downloaded from the link below.