FAQ
| 1. | What is a data breach? A data breach occurs when personal data has come into a public domain, has been destroyed or is not accessible. Such an incident involving (personal) data must be reported to the supervisory authority within 72 hours of discovery of the incident, based on the GDPR. |
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| 2. | How did the data breach occur? Despite our care and diligence with regard to IT security within our company, the data leak was caused by unauthorized access by third parties in our systems. |
| 3. | What data has (possibly) been breached? This primarily concerns your contact details (email, mobile number) that may have been viewed by third parties. |
| 4. | Am I now more at risk? If your data has been viewed and made public, you may receive a phishing email, or another unreliable message. You may also be asked (by email) to change the payment or delivery conditions. We will never approach you in this way. If you receive such a message, it is best to contact your contact person via the details known to you or via: databreach@nl.jvckenwood.com. |
| 5. | What did JVCKENWOOD do to protect my data? Immediately after the incident, we asked a specialized company to assist us. They immediately took various mitigating measures to secure our IT environment. We have also taken measures for the future to protect your and our data even better. |
| 6. | I still have questions, where is the best place to ask them? If you have any questions, you can contact us via databreach@nl.jvckenwood.com or via your contact person at JVCKENWOOD. |
| 7. | I want to make a complaint or express my concerns, to whom can I do this best? If you have a complaint, you can of course contact us via databreach@nl.jvckenwood.com or via your contact person at JVCKENWOOD. |
| 8. | For more information: https://www.rijksoverheid.nl/, https://economie.fgov.be/ or https://www.gov.uk/ |